Last Updated: June 26, 2026
Thank you for shopping at rudderhobby.com.
We are committed to providing a reliable shopping experience and quality customer service.
1. Return Eligibility
You may request a return within 30 calendar days after receiving your order.
To be eligible for a return, items must meet all of the following conditions:
- The item is unused and in its original condition
- All original packaging, accessories, manuals, and tags are included
- The item is not damaged due to misuse or improper handling
Items that do not meet these conditions may not be eligible for return.
2. Non-Returnable Items
The following items are generally not eligible for return:
- Products that have been used or show signs of wear
- Items damaged due to improper use or handling
- Customized or personalized products
- Items returned without prior approval
3. Return Process
To initiate a return, please contact us at:
📧 support@rudderhobby.com
📞 +86 17512917198
Please include the following information:
- Order number
- Reason for return
- Product photos (if applicable)
Our customer service team will review your request and respond within 24–48 business hours.
If your return is approved, we will provide:
- A Return Authorization (RA)
- Return instructions and return address
Please do not send any items back without receiving authorization.
4. Return Shipping Costs
Return shipping costs depend on the reason for the return:
| Reason for Return | Shipping Cost Covered By |
|---|---|
| Product defect, wrong item sent, or shipping error | Our Company |
| Personal reasons (e.g., change of mind, not as expected) | Customer |
Product defect, wrong item sent, or shipping error -> Our Company
We recommend using a trackable shipping service, as we are not responsible for lost return shipments.
5. Refunds
Once your returned item is received and inspected, we will notify you of the approval status.
If approved, refunds will be processed to your original payment method within 5–7 business days.
Depending on your payment provider, additional processing time of 3–10 business days may apply before the refund appears in your account.
6. Exchanges
We offer exchanges for eligible products (such as different size or color).
To request an exchange, please contact our support team during the return request.
- The customer is responsible for return shipping costs for exchanges
- We will cover the shipping cost of the replacement item for the first exchange only
7. Contact Us
If you have any questions about returns or refunds, please contact us:
📧 Email: support@rudderhobby.com
📞 Phone: +86 17512917198
🏢 Company: Shenzhen Tengyue Xingchen Technology Co., Ltd.
