Refund & Return Policy

Thank you for shopping at Rudder Hobby. We stand behind our products and are committed to ensuring your satisfaction. Please review our policy below for details on returns and refunds.

1. Return Timeframe
We accept returns within 30 days of the date you receive your item(s). Returns initiated after this 30-day period will not be accepted.

2. Eligibility Conditions
To be eligible for a return and refund, the item must meet all of the following conditions:

• It must be unused, unassembled, and in its original condition.
• It must include all original packaging, labels, parts, and accessories.
• It must not be damaged or altered in any way.

3. How to Initiate a Return - Step by Step
Step 1: Contact Us

• You must not ship the item back without prior authorization.
• To start a return, please email our customer support team at support@rudderhobby.com within the 30-day window.

Step 2: Provide Information
In your email, please include:

• Your Order Number
• The reason for the return
• Photos or a video of the product clearly showing any issues (if applicable)

Step 3: Wait for Instructions

• Our team will assess your request and respond within 1-2 business days.
• If approved, we will provide you with the correct return shipping address and further instructions.

Step 4: Ship the Item

• Once instructed, ship the item using a trackable and insured shipping service (e.g., UPS, FedEx). We strongly recommend this to protect your package.
• Returns sent without a tracking number cannot be processed.

4. Return Shipping Costs & Fees

• Free Returns & Refund: If the return is due to our error (e.g., you received a wrong item, or the product is defective), we will provide a prepaid return shipping label or reimburse your return shipping cost, and you will receive a full refund.
• Customer-Paid Returns: If the return is due to a change of mind or you ordered the wrong item, you are responsible for the return shipping costs. We do not charge any additional restocking or handling fees.

5. Refunds for Change of Mind
We accept returns and provide refunds for changed preferences, provided the eligibility conditions above are met. The customer is responsible for the return shipping costs in these cases.

6. Refund Processing Time

• Once we receive and inspect your returned item, we will send you an email notification about the status of your refund.
• If approved, your refund will be processed to your original method of payment within 1-2 business days.
• Please note that it may take 7-10 business days for the refund to be fully credited to your account by your bank or credit card company.

7. Exchanges
We currently do not offer direct exchanges. To get a different item, please initiate a return for a refund and place a new order on our website.

8. Contact Information
For any questions regarding your return, please contact us:

• Email: support@rudderhobby.com
• Phone: +86 17512917198
• Return Address: Room 407, Unit 3, Building 20, Nanyuan New Village, Nanyuan Subdistrict, Futian District, Shenzhen, Guangdong, China 518031
  
  (Please note: This is our company address. You must receive a confirmed return authorization and shipping address from our customer service team before sending any items back.)