Last Updated: June 26, 2026
Shenzhen Tengyue Xingchen Technology Co., Ltd. (hereinafter referred to as "we," "our company," or "us") respects and protects your personal privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information rudderhobby.com (hereinafter referred to as "this website").
Information We Collect
When you visit this website, register an account, or place an order, we may collect the following types of information:
| Category | Details |
|---|---|
| Personal Information | Name, email address, phone number, shipping address |
| Order Information | Products purchased, order number, payment amount, shipping details |
| Account Information | Username, password (encrypted storage), account preferences |
| Browsing Data | IP address, browser type, device information, visit time, pages viewed |
| Cookies | Used to improve your browsing experience and optimize website functionality |
How We Use Your Information
We use the information we collect for the following purposes:
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Processing your orders and providing delivery services
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Communicating with you about order status, shipping notifications, and after-sales support
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Responding to your inquiries and return/exchange requests
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Optimizing our website and product displays
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Sending promotional communications (only if you have subscribed)
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Preventing fraud and protecting account security
Information Sharing & Disclosure
We do not sell, trade, or transfer your personal information to third parties, except in the following circumstances:
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Service Providers: We may share necessary information with trusted third-party service providers (e.g., logistics companies, payment platforms, email service providers) to complete order processing and delivery
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Legal Requirements: We may disclose information when required by laws, regulations, judicial authorities, or government agencies
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Business Transfer: In the event of a merger, acquisition, or asset transfer, your information may be transferred as part of the business assets—we will notify you in advance
Data Storage & Protection
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We implement industry-standard security measures to protect your personal information, including SSL encryption, firewall protection, and access control
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We retain your data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy
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While we strive to protect your information, no internet transmission is 100% secure—we ask for your understanding
Cookies & Tracking Technologies
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This website uses Cookies to improve your browsing experience, including remembering your login status and shopping cart contents
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You may manage or disable Cookies in your browser settings; please note that disabling certain features may affect the website's functionality
Your Rights
Under applicable data protection laws, you have the following rights:
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Right of Access: Request access to the personal information we hold about you
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Right of Rectification: Request correction of inaccurate or incomplete personal information
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Right of Erasure: Request deletion of your personal information (subject to legal retention requirements)
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Right to Withdraw Consent: If processing is based on your consent, you may withdraw it at any time
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Right to Complain: If you believe your privacy rights have been violated, you have the right to lodge a complaint with the relevant supervisory authority
To exercise any of these rights, please contact us using the information below.
Children's Privacy
This website is not directed at individuals under the age of 18. If you are under 18, please use this website under the supervision of a parent or guardian.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any material changes will be posted on this page with an updated "Last Updated" date. We recommend reviewing this policy periodically.
Contact Us
For any privacy-related questions, please reach out to us through the following channels:
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Address: Room 407, Unit 3, Building 20, Nanyuan New Village, Nanyuan Subdistrict, Futian Distric, Shenzhen, Guangdong, China. 518031
Email: support@rudderhobby.com
Phone:+86 17512917198
