All orders are processed within 1–3 business days (Monday–Friday).

Estimated delivery times:

• United States: 7–15 business days
• Europe (UK, DE, FR, IT, ES, NL, PL): 5–12 business days
• Canada & Australia: 7–15 business days
• Japan & South Korea: 5–10 business days
• Latin America: 10–20 business days
  

Delivery times are estimates and may vary due to customs or local carrier delays.

Yes. Once your order has been shipped, you will receive a tracking number via email.

All orders include tracking so you can monitor shipment progress in real time.

If tracking is not updated within 3–5 business days after processing, please contact us.

We ship to selected international destinations where reliable logistics and tracking are available.

Final availability is confirmed at checkout.

We accept returns and refunds under eligible conditions.

To request a return, please contact our support team before sending any items back.

Return shipping costs may be the responsibility of the customer unless the item is defective or incorrect.

Refunds are processed after returned items are received and inspected.

Processing time for refunds depends on your payment provider.

Orders can be modified or canceled within 24 hours if they have not yet been shipped.

After shipment, orders cannot be changed or canceled. Please refer to our Returns & Refunds policy.

If you need assistance, you can contact us at:

📧 support@rudderhobby.com

We typically respond within 24–48 hours.