FAQs
Shipping Policy
Do you only ship to United States?
Do you only ship to United States?
Yes. We currently ship exclusively to the United States. We do not offer shipping to other countries or regions at this time.
Tracking order
Tracking order
You can track your order from here
Where do you ship from?
Where do you ship from?
All orders are processed from our warehouse in Shenzhen, China.
How long does it take for my order to arrive?
How long does it take for my order to arrive?
Total Delivery Time Calculation: Processing Time (1-3 business days) + Shipping Time (5-8 business days).
Order processing typically takes 1-3 business days(Monday through Friday, excluding Chinese public holidays). Orders are not processed or shipped on weekends or holidays.
Total Delivery Time: 6-11 business days after processing.
We currently ship exclusively to the United States.
How do we charge for shipping?
How do we charge for shipping?
Shipping Cost: Free on all orders in United States.
NOTE: We only ship to the United States
Do you have express shipping?
Do you have express shipping?
No, we only offer standard shipping.
We offer Standard Shipping to all U.S. destinations via trusted carriers including USPS, UPS, and FedEx.
Customs, Duties, and Import Taxes
Customs, Duties, and Import Taxes
All orders are shipped from China. As the buyer, you are responsible for paying any applicable import duties, taxes, or customs clearance feesthat may be charged by your country upon arrival. These fees are not included in the product price or shipping cost. Rudder Hobby has no control over these charges and cannot predict what they may be. For more information, please contact your local customs office.
Do you charge sales tax?
Do you charge sales tax?
No, we do not charge sales tax.
Refund & Return
What is our timeframe for accepting returns?
What is our timeframe for accepting returns?
We accept returns within 30 days of the date you receive your item(s). Returns initiated after this 30-day period will not be accepted.
What are the eligibility conditions for returns and refunds?
What are the eligibility conditions for returns and refunds?
To be eligible for a return and refund, the item must meet all of the following conditions:
- It must be unused, unassembled, and in its original condition.
- It must include all original packaging, labels, parts, and accessories.
- It must not be damaged or altered in any way.
How to Initiate a Return?
How to Initiate a Return?
Step 1: Contact Us
- You must not ship the item back without prior authorization.
- To start a return, please email our customer support team at support@rudderhobby.com within the 30-day window.
Step 2: Provide Information
In your email, please include:
- Your Order Number
- The reason for the return
- Photos or a video of the product clearly showing any issues (if applicable)
Step 3: Wait for Instructions
- Our team will assess your request and respond within 1-2 business days.
- If approved, we will provide you with the correct return shipping address and further instructions.
Step 4: Ship the Item
- Once instructed, ship the item using a trackable and insured shipping service (e.g., UPS, FedEx). We strongly recommend this to protect your package.
- Returns sent without a tracking number cannot be processed.
Return Shipping Costs & Fees
Return Shipping Costs & Fees
- Free Returns & Refund: If the return is due to our error (e.g., you received a wrong item, or the product is defective), we will provide a prepaid return shipping label or reimburse your return shipping cost, and you will receive a full refund.
- Customer-Paid Returns: If the return is due to a change of mind or you ordered the wrong item, you are responsible for the return shipping costs. We do not charge any additional restocking or handling fees.
How long will it take for me to receive my refund?
How long will it take for me to receive my refund?
- Once we receive and inspect your returned item, we will send you an email notification about the status of your refund.
- If approved, your refund will be processed to your original method of payment within 1-2 business days.
- Please note that it may take 7-10 business days for the refund to be fully credited to your account by your bank or credit card company.
Order
How do I cancel my order?
How do I cancel my order?
Please submit a request to modify your order through our customer service email (support@rudderhobby.com).
We recommend that you submit your request within 24 hours of placing your order. Once an order has been shipped, it cannot be cancelled or modified.
What payment methods do you accept?
What payment methods do you accept?
We currently accept the following payment methods: PayPal, Visa, Mastercard, American Express, Discover.
How to order?
How to order?
Shopping at Rudder Hobby is easy. Simply follow the steps below :
Step 1
Add some item(s) into your Shopping Cart.
1. Select the model or quantity if necessary. Please check it before placing orders.
2. Click on “Add To Cart”
Step 2
Check out when item selection is completed.
1. Click on “CHECKOUT ” if you are ready to place the order.
Step 3
Log in your Rudder Hobby account.
Step 4
Fill in Customer Information.
1. Fill in the contact information and shipping address;
2. Apply a coupon or discount code if you have;
Step 5
Complete order
We offer PayPla and credit card payments.
PayPal payment:
1. Click on "PayPal" when you choose PayPal to check out.
2. Click on "Pay with PayPal" to complete order.
1. Click on "Credit and debit card payments" when you choose Credit Card to check out.
2. Click on "Pay Now" to complete order.
3. Note: We accept major credit and debit cards, including: Visa, Mastercard, American Express, Discover.
NOTES:
- We will begin to process your order upon receipt of your payment and an email will be sent to you for order confirmation then.
- You may check order status and track the parcel(s) in My Orders after logging in your account on our site.
- You may click here for more information about ship.