Payment Method

1. Accepted Payment Methods

At Rudder Hobby, we offer secure and convenient payment options to ensure a smooth checkout experience.

• PayPal:
  You can quickly and securely complete your purchase using your PayPal account, credit card, debit card, or bank account. After placing your order, you will be redirected to PayPal’s website to finalize payment.
• Credit/Debit Cards:
  We accept all major credit and debit cards, including: Visa, Mastercard, American Express, Discover.
  

2. Payment Security

Your security is our priority. All payment transactions are processed through SSL (Secure Socket Layer) encrypted technology, ensuring your financial data remains protected.
Please note: We do not store or have access to your complete credit card number or sensitive payment information. All card data is handled directly by our certified payment partners.

3. Payment Terms

• Full payment is required at the time of purchase.
• We do not accept cash on delivery (COD), checks, or money orders.

4. Failed or Declined Payments

If your payment is declined, your order will not be processed. Here’s what you can do:

• Verify that your billing information matches the details on file with your bank.
• Ensure you have sufficient funds or credit available.
• Contact your card issuer or bank to resolve any issues preventing approval.

If problems continue, please email us at support@rudderhobby.com for assistance.

5. Order Confirmation

Once your payment is successfully processed, you will receive an order confirmation email with your purchase details. In rare cases, we may need additional information to verify your payment for security purposes. If so, we will contact you promptly using the email or phone number provided during checkout.

6. Payment Disputes

For any payment-related issues or disputes, please contact our support team at support@rudderhobby.com as soon as possible. We are committed to fair and prompt resolution of any concerns.
If a dispute is initiated through your payment provider (e.g., PayPal or your card issuer), we will fully cooperate to provide necessary transaction details and help resolve the matter.

7. Contact Us

For questions about payment methods, security, or your transaction, reach out to our customer service team:

• Email: support@rudderhobby.com
• Phone: +86 17512917198